Privacy Policy for Turd Burglars Pet Waste Disposal

Effective Date: 16 June 2025

Turd Burglars Pet Waste Disposal ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

​

1. Information We Collect

​

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address provided when you book our services, contact us, or subscribe to our newsletter.

• Service Information: Details about your pet(s) and property (e.g., address, yard size) to provide pet waste disposal services.

• Payment Information: Credit card details or other payment information processed securely via third-party payment providers.

• Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies or analytics tools.

• Enquiry Information: Any information you provide when contacting us via phone, email, or website forms.

​

2. How We Collect Information

We collect personal information:

• Directly from you when you submit forms, book services, or communicate with us.

• Automatically through website technologies like cookies and Google Analytics.

• From third parties, such as payment processors or marketing partners, where necessary to provide our services.

3. How We Use Your Information

​

We use your personal information to:

• Provide and manage pet waste disposal services.

• Process payments and issue invoices.

• Respond to your enquiries or customer service requests.

• Send marketing communications, such as newsletters or promotions (with your consent).

• Improve our website and services through analytics.

• Comply with legal obligations or resolve disputes.

• ​

4. Disclosure of Your Information

​

We may disclose your personal information to:

• Service Providers: Third-party vendors (e.g., payment processors, email marketing platforms) who assist in delivering our services, bound by confidentiality agreements.

• Legal Authorities: When required by law, such as in response to a court order or to comply with Australian regulations.

• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

​

Our website uses cookies and similar technologies to enhance user experience and analyse website performance. You can manage cookie preferences through your browser settings.

​

6. Data Security

​

We implement reasonable security measures, such as encryption and secure payment gateways, to protect your personal information from unauthorised access, loss, or misuse. However, no online transmission is completely secure, and you provide information at your own risk.

​

7. Your Rights

​

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate or incomplete information.

• Request deletion of your information, subject to legal obligations.

• Opt out of marketing communications at any time by clicking "unsubscribe" in emails or contacting us.

To exercise these rights, contact us at hello@turdburglars.com.au.

​

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example, we keep service-related data for 7 years to comply with Australian tax laws.

​

9. International Data Transfers

​

Your information is primarily stored and processed in Australia. If we transfer data overseas (e.g., to cloud service providers), we ensure compliance with Australian privacy laws and use providers with adequate data protection standards.

​

10. Third-Party Links

​

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

​

11. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

​

​

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

​

Turd Burglars Pet Waste Disposal
Email: hello@turdburglars.com.au
 

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.