Terms & Conditions
Welcome to Turd Burglars, Gold Coast’s eco-friendly pet waste removal service! Before booking our Weekly, Fortnightly, Monthly, or One-Off Yard Clean services, please review our Terms & Conditions to ensure a smooth and stinky-free experience. By booking our services, you agree to the terms outlined below.
1. Service Description
What We Do: Turd Burglars provides professional pet waste removal for residential yards in Gold Coast, Queensland. We offer Weekly, Fortnightly, Monthly, and One-Off plans to keep your yard clean, safe, and pet-ready.
Eco-Friendly Commitment: All waste is disposed of off-site in compliance with Queensland’s Environmental Protection Act 1994, reducing environmental impact.
Service Area: We operate within the Gold Coast metropolitan area. Contact us at hello@turdburglars.com.au to confirm coverage for your postcode.
2. Booking and Service Terms
How to Book: Book via our website www.turdburglars.com.au, or through the links provided on our Facebook Business Page, or Instagram bio link.
Payment:
Payments are processed via PayPal or Wix Payments at booking for the first service or subscription cycle.
Subscriptions (Weekly, Fortnightly, Monthly) auto-renew until cancelled. You’ll receive a payment confirmation email after each charge.
One-Off services require full payment upfront.
All prices include GST, and transaction fees (e.g., PayPal’s 2.6% + $0.30) may apply.
Abandoned Checkout: If you leave a booking incomplete, we’ll send a reminder email: “Oops, Did You Abandon the Poop? Your Cart’s Still Stinky!” Complete your booking within 24 hours to secure your slot.
3. Customer Responsibilities
Gate Access: Please ensure all necessary gates are unlocked on service day to allow our crew safe and unobstructed access to your yard. We’ll send a reminder email the day before: “Poop Heist Alert: Turd Burglars Strike Tomorrow! Please keep all gates unlocked so our crew can sneak in and steal the mess for a pristine yard!”
Pet Safety: Secure pets indoors or in a separate area during service to ensure their safety and avoid interference with our crew.
Yard Condition:
Clear major debris (e.g., toys, furniture) from waste removal areas to facilitate efficient cleaning.
Notify us of any hazards (e.g., broken fences, sharp objects) before service via email.
Grass Maintenance: Keep grass maintained and trimmed to a reasonable length (under 15 cm). Overgrown grass may conceal pet waste, preventing our crew from collecting all waste. If grass is too long, we’ll do our best but cannot guarantee complete removal, and no refund will be issued for uncollected waste due to this issue.
Waste Identification: We remove pet waste (e.g., dog and cat feces). Non-pet waste (e.g., food scraps, litter) must be disposed of separately by the customer, per Queensland’s Biosecurity Act 2014, to avoid contamination risks.
Disability Accommodations: We’re committed to serving customers with disabilities. Please inform us of specific needs (e.g., gate access assistance) when booking.
4. Service Day Procedures:
Scheduling:
You’ll receive a confirmation email with your service day (e.g., every Tuesday for Weekly plans, every second Wednesday for Fortnightly, etc.).
We operate Monday–Friday, 6:30 AM – 4:30 PM, weather permitting. Exact times vary based on routing.
Pre-Service Reminder: A day before service, you’ll get an automated email to unlock gates and secure pets.
Post-Service Confirmation: After each cleanup, we’ll send a photo of your gate (via email) to confirm completion and gate security.
Missed Access:
If gates are locked or access is blocked, we’ll attempt to contact you. If unresolved, the service will be skipped, and it will be treated as a late cancellation with the full service fee charged.
Repeated access issues may lead to subscription suspension until resolved.
5. Cancellations and Refunds
Subscription Cancellation:
Cancel Weekly, Fortnightly, or Monthly subscriptions anytime via your Wix Bookings account or email (hello@turdburglars.com.au).
Cancellations take effect at the end of the current billing cycle (weekly, fortnightly, or monthly). No partial refunds for mid-cycle cancellations.
Single Visit Cancellation:
Cancel or reschedule a One-Off Yard Clean service at least 24 hours before the scheduled service for a full refund or no-cost rescheduling.
Cancellations or rescheduling requests made less than 24 hours before the service will incur the full service fee, and no refund or credit will be issued.
No-Show or Missed Access Policy: Failure to unlock gates or provide access counts as a late cancellation, and the full service fee will be charged. No refund or credit is issued for missed access visits.
Service Guarantee:
If you’re unsatisfied with a cleanup, contact us within 24 hours, and we’ll re-service the yard at no charge (subject to verification).
Refunds are issued via PayPal or Wix Payments within 5–7 business days.
6. Safety and Compliance
Crew Safety: Our team follows strict safety protocols, including wearing gloves and using sanitized tools. Customers must disclose any yard hazards (e.g., aggressive pets, chemical spills) before service.
Waste Disposal:
Pet waste is bagged in compostable bags and disposed of off-site at licensed facilities, per Queensland’s Waste Reduction and Recycling Act 2011.
We do not dispose of waste in household bins (general, green, or FOGO), as most Queensland councils prohibit pet waste in curbside bins.
Regulatory Compliance: Turd Burglars adheres to Queensland’s Environmental Protection Act 1994 and Biosecurity Act 2014, ensuring safe handling and disposal to prevent environmental or health risks.
7. Liability
Property Damage: We’re not liable for pre-existing yard damage or issues caused by customer negligence (e.g., failure to clear hazards). Report any concerns within 24 hours of service.
Pet Incidents: Customers are responsible for securing pets. Turd Burglars is not liable for pet escapes or injuries during service if pets are not secured.
Force Majeure: We’re not liable for service delays or cancellations due to extreme weather, natural disasters, or other uncontrollable events. Affected services will be rescheduled.
8. Privacy and Communication
Data Collection: We collect your name, address, and email for booking, payment, and service communication. Your data is protected per Australian Privacy Principles.
9. Changes to Policy:
We may update this policy to reflect business or regulatory changes. Updates will be posted on our Wix website and emailed to active subscribers.
Continued use of our services after updates constitutes acceptance of the revised policy.
10. Contact Us
Have questions or need assistance?
Reach us at hello@turdburglars.com.au or via Facebook/Instagram DMs. We respond within 24 hours (Monday–Friday).
Email: hello@turdburglars.com.au
Website: www.turdburglars.com.au
11. Cancellation Policy
We know life happens—but to keep things running smoothly for all our clients, we ask that any schedule changes follow our cancellation guidelines:
🕒 Notice Requirement
Please notify us at least 24 hours in advance if you need to cancel or reschedule your dog waste cleanup service.
📞 How to Cancel
You can cancel by:
Emailing us at hello@turdburglars.com.au or by logging into your customer portal.
⚠️ Late Cancellations & Missed Visits
Cancellations made less than 24 hours before your appointment will be charged the full-service fee.
If we arrive and can't access your yard (due to locked gates, pets, or other issues) without prior notice, it will be treated as a missed appointment and billed accordingly.
🔁 Subscriptions & Recurring Visits
If you're on a subscription plan, your cleanups will continue as scheduled unless we receive proper cancellation notice.
Repeated late cancellations may result in paused or discontinued service.
Thank you for understanding and helping us provide dependable service to all our furry (and human) clients!
Thank you for choosing Turd Burglars! We’re excited to keep your yard poop-free and eco-friendly. Book your Poop Heist today!